Terms & Conditions.  

Please note that by using Diario Shop you agree to comply with the following terms and conditions.

Intellectual Property

All the Content you see and hear on diarioshop.com & shopdiario.com is the intellectual property of the Company.

You should note that the Content is protected by copyright, trademark, database right, sui generis rights and other intellectual property laws (as the case may be), under national laws and international treaties.

You may not make alterations, copies, extractions, modifications, or additions to the Content on this site, or sell, copy, disseminate, license, commercially exploit or misuse the Content in any way. If you want to re-publish, extract, reproduce, disseminate or otherwise use the Content, you must obtain prior written permission from us, and from any other entities entitled to an interest in the relevant intellectual property, unless otherwise expressly provided in these Terms and Conditions.

Product availability

Please note that not all items in Diario Shop may be available for immediate delivery. Some of the products we sell are sourced from local suppliers and it may influence the waiting time for such products. Other products are handmade by us only after an order it placed. This means that they can’t be shipped immediately. Moreover, we reserve the right, to revise, discontinue, or cease to make available any or all products or to cancel any order without liability or prior notice.

Pricing

Prices are in USD. 

We reserve the right, without prior notice, to discontinue products or change specifications and prices on products. Prices always refer to one unit and are FOB Mexico City. Packaging is always included in our price; however if the customer requires specific packaging, they will be charged accordingly.

Shipping policy

Orders are processed Monday-Friday 9 a.m. to 6 p.m. As stated above, many products in Diario Shop are made by hand only after an order is placed. For this reason all orders are shipped within 7-10 business days from the payment receipt.

We ship all domestic and international orders via FedEx. Depending on the size and quantity of the items you order, shipping fee will be calculated on checkout. Delivery in Mexico usually takes 1-4 days. For international deliveries transit time is usually 5-14 days from the date the order was shipped.

For international deliveries, please note that we do not cover custom charges or import taxes that may apply on entry into your country. As a buyer you are responsible for covering all such charges.

Returns

All items can be returned or exchanged if they have not been used. If you wish to return an item, you must contact us within 5 business days of receiving the package by email at shop@diarioshop.com. All goods returned must be as new, unused and in their original packaging. Upon return the goods will be inspected and a refund made within 14 days (excluding original delivery charge). With the exception of faulty items or goods damaged in transit, please note that you will need to cover the return postage.

Returns procedure

To return a product to us simply follow these easy steps:

1. Contact us by email at hola@diarioshop within 5 business days of receiving the package. Include your name, address and the order number.

2. Pack all items with your invoice in their original packaging. Ensure that the packaging is secured, as we will not be able to make a refund for items damaged in return transit.

3. Ship to:

(+5255) 63812365

Gobernador Protasio Pérez de Tagle #41 Piso 4

Col. San Miguel Chapultepec

Del. Miguel Hidalgo 11850

Mexico City, Mexico

4. We are not liable for lost return package. Therefore we recommend that you obtain a Certificate of Posting in case the parcel fails to reach us. Moreover, we advise you to insure the package in case it is damaged or lost in transport.

5. Once received, we will inspect the goods within 3 business days and if their condition matches our requirements (that is: “as new, unused and in their original packaging”), refund will be made within 14 business days. We will send you an email confirming your exchange or refund.

6. Please note that any return shipping costs will be covered by you.

Cancellation of order

Cancellation of orders can be made within 24 hours of order confirmation online. A later cancellation is not possible, since we start working on your order as soon as possible and once this time has passed the work may well be in progress.

Changes to terms.

These terms are subject to change without prior notice.